As customers we expect to be able to get the information we want on our own schedules. Many of us simply like the idea of not needing a human to get what we want - maybe it's antisocial behavior or perhaps the fact that every time we speak to a representative they give us the same long pitch to sell us something.
What ever the case may be, we have naturally grown to expect our local Government to follow suit. If you consider the benefits to both government workers and the constituents, you wonder why there is even a debate or delay - (or perhaps you know the answer to that). Consider a few benefits:
e-Filing of Civil Cases Online -
Benefits to ProSe ( Joe Public to the rest of you) & Attorneys
- No need to actually go to the courthouse (no you don't have to take off work to make it between 9-4 Mon-Fri); find parking; go through security; stand in line; get inquisitive looks from other filers- etc.
- Pro-Se filers- you can actually file yourself (and have a guide that leads you through what is needed Caveat- to some extent- it won't give you legal advice)
- You can file from ANYWHERE - at ANY time
Benefits to Government Staff
- Ease of scheduling and organizing workflow- they no longer have to wait for customers at the calendar or for the mail to be delivered
- Previous data entry is alleviated as it is done by the filer- reducing mistakes and speeding up processing
Accessing Public Records online -
Benefits to the Public
- View any public records from anywhere at anytime
- Receive the materials electronically, which is how you will inevitably need them to email or save, etc.
Benefits to Government Staff
- No need to process the request, no researching, copying, mailing - Citizen was able to get the information they need & you didn't have to interact at all!
https://www.psiimage.com / 215.266.0848 / sales@psiimage.com
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