Increase Customer Satisfaction with Electronic Signatures

Increase Customer Satisfaction with Electronic Signatures// excerpts from Michelle Shapiro's Hyland Blog

Consumers are becoming more and more tech-savvy. To win or keep their business, you need to offer the cutting-edge services they expect, like e-signatures.

When a co-signer for a loan is offsite, e-signatures offer a way to complete the transaction from wherever they are, as long as they have access to a computer.

Because they ensure authenticity, integrity and accuracy, e-signatures have been legal in the United States since 2000. When compliance requirements mandate a handwritten signature, you can capture and apply signatures electronically to documents and forms with a signature pad. It’s that simple.

Using e-signature solutions that integrate with an ECM system also gives you the ability to sign documents and then store, access and manage them electronically. Once you’ve obtained a member or customer’s signature, documents don’t have to be printed, mailed or emailed. Instead, they immediately go into an electronic document workflow that automatically forwards them through processes, alerting key stakeholders along the way.

Using e-signatures and ECM, you also eliminate the risk of fraudulent document alteration and guarantee your signed documents remain protected and unaltered. And you efficiently track electronic acknowledgements of documents. That helps you proactively comply with evolving local, state and federal regulations. It also makes it easy to prepare for audits. With e-signatures and ECM, you shorten the revenue cycle and reduce the cost and risk of paper-driven processes.

Want to know more about Electronic Signatures? Contact us:
215-266-0848 or sales@psiimage.com